Deliveries & Shipping
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When you shop at Markslojd.com, you can choose between the following shipping methods:
- PostNord home delivery
- PostNord pick-up point
- PostNord home delivery for smaller products
- PostNord Company -
- PostNord home delivery: 1-3 weekdays.
- PostNord pick-up point: 1-3 weekdays.
- PostNord home delivery for smaller products: 1-2 weekdays.
- PostNord Campany: 1-3 weekdays.
During major campaigns or sales, the delivery time may be slightly longer. -
Yes, when your order has left our warehouse, an email will be sent to you with a delivery confirmation and a tracking link for your parcel.
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The notification process varies depending on the shipping option you've chosen. Typically, you'll receive an SMS once the parcel arrives. However, you'll receive a tracking link as soon as your parcel leaves our warehouse.
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- PostNord pick-up point: 69 SEK, free shipping over 999 SEK.
- PostNord home delivery: 129 SEK, free shipping over 999 SEK.
- PostNord home delivery for smaller products: 49 SEK, free shipping over 999 SEK.
- PostNord Company: 129 SEK, free shipping over 999 SEK.
Claims & Returns
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Yes, visit spare parts to see the spare glass and spare parts we have available.
Can't find the spare part you are looking for? Please ask us in our customer forum, and we will try to help you! -
1. Fill in the return form and attach the included shipping label to the package.
2. Drop off the package at your nearest PostNord/UPS service point. We offer returns free of charge.
3. Upon approval of the return, a refund will be issued within 14 days. All our refunds are processed through Klarna.
The product must be in unchanged condition upon return. The box and all parts/accessories of the product must be included.
When returning a package item/starter kit, all items must be returned.
For unclaimed packages, we will charge you for shipping, packaging, and handling costs of 249 SEK/DKK or 24.9 EUR. Therefore, always make sure to pick up your orders within the timeframe set by PostNord/UPS for the package to remain at the pickup point.
When you shop at Markslojd.com, you have a 14-day right of withdrawal from the time you receive your order.
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Yes, but please note that we only handle complaints for goods purchased from Markslojd.com. If you have purchased your product from one of our retailers, please contact the retailer directly for a complaint.
However, we will be happy to help you find spare parts!
The following applies to complaints for purchases on Markslojd.com.
1. Please contact us as soon as you discover the fault, but within 2 months at the latest. You have a three-year right to make a complaint, provided that the fault in the product is due to a manufacturing fault.
2. Click on “Ask your question here” in the forum.
3. Enter your WEB order number, information about the problem, and a picture of the problem (for faster handling).
4. The fault can be rectified by repair, price reduction, new delivery or cancellation of the purchase
See full terms and conditions here.
Payments
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Our payments go through Klarna’s payment solution, which handles invoicing, credit checks and other things related to your order.
If you have a problem with your payment or invoice via Klarna, please contact Klarna directly:
Tel. 08–120 120 10
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To use your gift card as a payment method, please enter the code for your gift card in the box for value codes at checkout.
Offers & Discounts
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To use your gift card as a payment method, please enter the code for your gift card in the box for value codes at checkout.
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Please be aware that:
- Some discount codes have different validity dates and terms.
- Discount codes may apply to specific products or product groups.
- Double check that the discount code is spelled correctly with upper/lower case letters.
- Make sure that there are no blank lines or dots in the code if you copy it.
Are you still experiencing problems? Please contact us via our customer forum.
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We have many products to offer on markslojd.com, so in isolated and unusual cases a price or discount may be incorrect. If you have purchased a product at an obviously incorrect price, we will contact you and then charge the difference, or let you cancel the purchase and get a refund. We reserve the right to make printing errors and errors in our marketing, newsletters and other external communications. The same applies in these channels as for obviously incorrect prices on markslojd.com.
Orders & other
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Your personal information is treated with the utmost respect and in accordance with applicable legislation. This policy outlines how we collect and process your personal data when you visit our website and use the services offered. All personal data processing is carried out in accordance with GDPR and data protection regulations. Read more about our privacy policy here.
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Once your order is completed, an order confirmation will be sent to your email address. If you haven't received an order confirmation, please contact us via our customer forum, where we can provide information on whether your order has been processed or not.
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Send us your order number via our customer forum and let us know that you want to cancel your order.
We aim for fast deliveries, therefore your order may have already been dispatched after the order has been placed. Then pick up the package and then return the item. Do not leave the package with the agent, a fee will automatically be added for unclaimed packages.
No private information is published in the forum. -
If you are still missing the answer to your question, please contact us via our customer forum, where you will get the quickest and easiest answer from us. Both when it comes to your order or if you need help with a product.
In our customer forum you will find help videos, previously asked questions about products and much more. Here you will find answers to most questions and you can also ask your own question, we usually answer your question within 48 hours.
Visit the customer forum here!
