SwedenTERMS OF USE
Markslojd.com , .com / se etc. is owned and operated by Markslöjd AB, founded in 1963 in Skene (Marks Municipality).
Markslöjd AB (corporate registration number 556087-6111)
Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN
Version 2020: 1 applies from September 16, 2020
As a consumer and trader at Markslöjd AB (corporate identity number 556087-6111), you are covered by the Consumer Purchase Act, the Act on distance contracts and agreements outside business premises, the Personal Data Act and GDPR.
Consumer Purchase
Act (1990: 932) Act (2005: 59) on distance contracts and agreements The
Personal Data Act (SFS 1998: 204) Data Protection Regulation (GDPR) (EU) 2016/679
APPLICABILITY
Markslöjd's terms of purchase apply from the date stated above and replace all previously published purchase terms from Markslöjd AB (corporate registration number 556087-6111). Markslöjd AB (organization number 556087-6111) is hereinafter referred to as Markslöjd / Markslöjds.
BUYING INFORMATION
When ordering, a purchase agreement is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to the email address you provided. In order confirmation there is also a link to these terms of purchase.
Your order will be shipped from our warehouse in Skene. Changes and additions must be made before your order is processed and shipped from us. Therefore, if you discover any errors in your order, it is important that you contact our Customer Service immediately to change your order if possible.
In the event of obvious errors (eg incorrect price, printing error, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you obviously have the right to cancel your order.
Whether goods are temporarily out of stock or not in season (some Christmas items) these cannot be placed on orders. Exact delivery times and when goods come back in stock we cannot guarantee at this time.
We at Markslöjd always strive for the best quality of the products. But should one be, against the presumption, be broken, we will of course make sure you change. Markslöjd complies with the Consumer Purchase Act in case of any complaints, you can read more about this at konsumentverket.se. The right of claim is valid for 3 years for products with production defects. If you want to advertise a broken product, please contact our customer service [email protected] within a reasonable time (at least two months) and they will help you with the complaint. In the case of a complaint, we at Markslöjd are obviously responsible for the return shipping.
MANUAL
General information about the products on the Markslöjd website is provided on the respective product page. The products are accompanied by instructions for use in physical or digital form.
AGE LIMIT We only enter
into agreements with an authority (over 18 years of age), or alternatively with the consent of the attorneys and with a legal person.
WARRANTY
We strive to make you as a customer feel safe when you shop with us. Therefore, we offer very favorable warranty terms. The warranty applies to malfunctions that occur during the warranty period. The warranty does not apply to defects that occur during or after your own change in the product's function and appearance, such as rebuilding, modification or other change of the product. We give you a 2 year warranty on most products in our range. Before a warranty repair or warranty replacement can be approved, we need to investigate the product. We always recommend that you contact our customer service before returning a product to us so that we can help you in the best way.
Complaints
In the case of complaints, the error can be remedied in various ways such as repair, price reduction, new delivery or cancellation of purchases. In case of repayment in the event of a complaint, repayment will be made within a reasonable time, without undue delay. We always hold a dialogue with you as a customer during the course of the case to make you feel safe with the purchase you made with us.
If you find any of your products wrong, you have the opportunity to advertise up to 3 years. Complaints are reported as soon as the error is detected. 2 months is considered a reasonable time for detection of damage / defect. Then contact our customer service directly and we will help you: [email protected] . We will get back to you within 24h on weekdays. We always reimburse any shipping costs for complaints.
We at Markslöjd always strive for the best quality of the products. But should one be, against the presumption, be broken, we will of course make sure you change. Markslöjd complies with the Consumer Purchase Act in case of any complaints, you can read more about this at konsumentverket.se. The right of claim is valid for 3 years for products with production defects. If you want to advertise a broken product, please contact our customer service [email protected] within a reasonable time (at least two months) and they will help you with the complaint. In the case of a complaint, we at Markslöjd are obviously responsible for the return shipping.
In the event of a dispute, we will follow ARN (the General Complaints Board). Read more about ARN here .
Address:
General Complaints Board
Box 174
101 23 Stockholm
TRANSPORT DAMAGES AND INCORRECT DELIVERY
If the product is damaged at the time of delivery, we recommend that you report it immediately to our Customer Service. In order for us to be able to claim the damage, we need to report the transport damage to PostNord within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you get a flawless product. If the shipping damage is visible on the outer packaging, it is important to point this out when receiving the package. In order for the complaint against Posten to be handled correctly, you have to save the packaging, the address tag and any pallet that came with the shipment damaged.
If an order is incorrectly dispatched, we recommend that you report it to our Customer Service as soon as possible. A new correct delivery will then be delivered to you immediately without extra charge.
FORCE MAJEURE
Markslöjd AB is not responsible for damage or delay due to law enforcement, government action, mobilization, war event, seizure, currency restriction, system error, failure or restriction in deliveries from subcontractors, strike, lockout, boycott, blockade or other similar circumstance as either or makes Markslöjd's fulfillment so difficult that it can be done only at an abnormally high cost.
EUROPEAN COMMISSION DISPUTE SOLUTION
European legislation requires all web shops to include the following link to the European Commission's online dispute resolution platform: http://ec.europa.eu/consumers/odr/
Please note that Markslöjd does not agree to use any such body because we try to solve any problems directly with our customers via [email protected] .
WITHDRAWAL RIGHT
As a consumer, you normally have 14 days to cancel.
NOTE: You have the right to open the packaging free of charge and check that the product works. However, you as a consumer are responsible for any reduction in value of the goods, including original packaging, which depends on handling in addition to what is required to determine the characteristics and function of the goods. In the event of a return, Markslöjd reserves the right to make any deductions for a refund depending on the returned item and outer packaging condition. Please also note that a return where the product has been modified in the form of cut cables and so on, no right of withdrawal expires.
The Swedish Consumer Agency: The cancellation form for printing can be found here.
There is no requirement to use the Consumer Agency's Undo Form. We resolve any right of withdrawal directly with our customers just contact you at [email protected]
When you, as a consumer, wish to use your right of withdrawal, notify Markslöjd about the use of the right of withdrawal within 14 days of receiving your goods. After that, as a consumer, after sending a message, you must return the item (s) within 14 days at the latest.
When returning, we recommend that you use a transport packaging to give extra protection. In the event that accessories are missing or physical damage exists, we reserve the right to charge a fee to restore the item to functional condition. Markslöjd refrains from making such deduction if the product is returned in substantially unchanged condition.
Note that you who regret a purchase have the right to test your item before you cancel a purchase. Please note, however, that goods that come back have the right to be tested and any value reductions may occur depending on the condition of the return.
When you, as a consumer, wish to use your right of withdrawal, notify Markslöjd about the use of the right of withdrawal within 14 days of receiving your goods. After that, as a consumer, after sending a message, you must return the item (s) within 14 days at the latest. Be aware that you are at risk if the product is damaged when it is shipped back to us. Therefore, make sure the item is well packaged. The original product packaging with the specially designed inner packaging helps the product stay firmly during transport.
If you wish to undo parts of your purchase, we will refund the amount of the returned item.
How do I return my item? Contact us at [email protected] and we will help you.
When using your right of withdrawal, you are the customer for the return shipping. For larger goods, return shipping can be between SEK 140-167 depending on the carrier.
Other costs, such as cost of goods and freight from us to you will be refunded. Markslöjd will not redeem parcels against postal advances. We recommend that you return the shipment in a way that allows the shipment to arrive at our return address. Markslöjd has no opportunity to redeem packages on postal agents.
Return Address:
Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN
REFUND / CREDIT
A refund / credit must be made within 14 days of you notifying us that you wish to exercise your right of withdrawal. In the event that the product is not available to us promptly, we will administer the refund as soon as the product is available to us or alternatively that you as a customer can provide proof that the item has been returned, whichever occurs first for a refund. The repayment is then made via Klarna.
If an item is advertised and can be repaired / exchanged with us, we will refund any return shipping without delay.
DELIVERY INFORMATION
The delivery time for products marked "In stock" is 3-9 working days via PostNord Mypack Collect or PostNord MyPack Home.
The delivery time for products marked "In stock" is:
- Sweden: 1-2 working days in via PostNord Mypack Collect or PostNord Mypack Home.
- Denmark: 2-6 working days via PostNord MyPack Collect.
- Finland: 3-6 Working days via PostNord MyPack Collect.
- Rest of EU: 3-9 Working days via PostNord MyPack Collect.
Shipping fee:
Sweden: If you buy for more than 500 SEK the shipping is free, otherwise the fee is 19 SEK.
Denmark: If you buy for more than 500 DKK the shipping is free, otherwise 29 DKK.
Finland: If you buy for more than 50 EURO the shipping is free, otherwise 2,5 EURO.
Rest of EU: If you buy for more than 50 EURO the shipping is free, otherwise 4 EURO.
In case of extended delivery time we always contact you immediately via email. You will then of course have the right to refuse, or change your order. If we are unable to deliver the order within a reasonable time and the delivery time is of major importance, then you as a customer have the right to cancel the purchase.
During holidays as Christmas and Black Friday delivery time can be extended by 1-2 days. Should any of the products you ordered have a significantly longer delivery time than other products on your order, we may in some cases divide your order so you get 2 ore more separate shipments.
As a customer, you never have to pay more than the original shipping. We are responsible for the transport risk when we send something to you, which means that we will replace you free of charge with a new product in the event of shipping damage or loss of shipment. If you return to us, you as a customer are responsible for the transport risk.
Please make sure to pick your package up even if you want to return it. If you not pick it up we will take a return-fee of 25 EUROs or 190 DKK.
PRICES AND PAYMENT
All prices are stated in SEK and include VAT (25%). Any charges for shipping may apply, which in such cases is stated in the checkout. We reserve the right to adjust prices for changed factors that we do not control. For example, changes in VAT, currency, fees, excise taxes and / or abnormally large changes in purchase prices. We reserve the right for any price errors on our website, for obviously incorrectly priced products, Markslöjd AB reserves the right to cancel the order, however, without contacting you as a customer.
https://www.markslojd.com/en is an HTTPS site. This means that the information you enter at checkout is safe and secure.
WE OFFER THE FOLLOWING PAYMENT METHOD:
With us you can find the payment option that best suits you with our payment intermediary Klarna and its cash register Klarna Checkout.
Klarna AB provides Klarna Checkout, a DDS and PCI-certified bill of exchange that meets the standard for secure payments over the Internet. In Klarna's payment solution, you can pay as follows:
Invoice: Payment against Klarna invoice with 14 days payment time. No invoice fee will be added. The invoice is sent via e-mail when the order is sent from our warehouse. In order to pay for an invoice, the order needs to be sent to your registered address, and you need to provide accurate and complete personal information.
In case of late payment, a reminder fee is SEK 60 plus interest on late payment. In the event of non-payment, the case goes to Klarna's debt collection company Segoria and statutory collection fees are added.
Account: You can pay your invoice via Klarna account. Pay in installments from 1/24 of the order amount, but at least SEK 50 a month. You can pay off the entire remaining debt at any time. This will automatically close your account at Klarna. You can find full terms and conditions at Klarna.
Direct: With Klarna Direct you can easily pay directly at the cashier with a mobile bank ID. The money will be withdrawn 1-2 days after we ship your goods. Activate the service by logging into klarna.se and registering your account.
Cards: Secure card payment with VISA and Mastercard / Eurocard and American Express. No card fees apply. No card details are stored with us, they are stored with our partner Klarna. Card payments handled by Klarna are PCI-DSS certified.
By submitting information at checkout, you agree to the terms of the Klare. By clicking "Finish Purchase", you agree to Markslöjd's general terms and conditions.
Klarna Checkout presents some information to you as soon as you are identified. The information you need to enter to identify may vary between different buying opportunities and customers. No credit information is never taken directly into Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks.
Once you have been identified, Klarna Checkout will show you what options are available to you. Invoice is managed as a payment option, but you can of course choose one of the other alternatives, such as direct payment via bank or payment by card. The alternatives you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.
All communication and payment information comes to you directly from Klarna.
By using Klarna Checkout, you agree to Klarna AB (publ )'s (556737-0431, Sveavägen 46, 111 34 Stockholm), "Klarna", terms as set out below, including any attachments or other material to which reference is made ("the Terms") . As you enter or request information, you start using Klarna Checkout. In doing so, you have also approved our processing of your personal data, including the possibility for us to transfer the data to third parties or for processing outside the EU / EEA area. To use Klarna Checkout you must be at least 15 years old.
Personal data and marketing
Markslöjd protects your privacy and strives to always protect your personal data in the best possible way. If you want to read more about how Markslöjd processes your personal data, you can read Markslöjd's privacy policy which you can find on the website, https://www.markslojd.com/en/hjaelp/integritet-policy
By accepting these terms and conditions, you as a customer agree to Markslöjd's processing of personal data.
Markslöjd processes your personal information, following your approval, in order to fulfill this agreement and to handle your purchase / order of goods, verify that your address is correct and to handle return or complaint matters.
Personal data is also transferred to our business partners for the purpose of managing and facilitating your purchase, such as transport companies and companies that provide payment solutions. Markslöjd processes information that you as a customer submit to Markslöjd, name, address, e-mail, telephone number and social security number, as well as information that Markslöjd or its partners collect from publicly available sources, for example. address information and updated contact information. Markslöjd also records and processes information on completed purchases, payment information, credit information from credit information companies, payment history and order and delivery information.
Your personal data is stored by Markslöjd for the time necessary to fulfill the above-mentioned purposes of our processing.
You have the right to access information about what personal data we process, further you have the right to request correction if any information is incorrect. If you want to have a register extract more than once a year, we charge a small administrative cost. In some circumstances, you may have personal data deleted.
Content and intellectual property rights
All content on the Website, as well as any rights that may be attributable to the goods sold there, is Markslöjds. The content of the Website is protected by law with respect to copyright, marketing and trademarks.
This means that trademarks, company names, product names, images and graphic design, layout and information about products and other content may not be copied or used without written permission from Markslöjd.
Changes
Markslöjd may change the current Terms of Purchase, prices or the supply of goods on the Website from time to time. The version of the Terms of Purchase that you approve when ordering applies to your purchase. We also reserv ourself against overselling, wrong stock, or pricing.
Other:
Links on www.markslojd.com also allow you to leave this server. The linked sites are not controlled by Markslöjd and thus Markslöjd should have no responsibility whatsoever for the content of these sites.
Our head office and warehouse is located in Skene at the following address:
Markslöjd AB (corporate registration number 556087-6111)
Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN