Your personal information and how we handle it. When you entrust Markslöjd with your personal information, it is important for us that you feel secure. We protect your personal privacy.
Your personal data is treated with the utmost respect and in accordance with current legislation. This policy describes how we collect and process your personal information when you visit our website and use the services offered there.All personal data processing is in accordance with GDPR and the Data Protection Regulation.
Responsible for personal data is Markslöjd AB (organization number 556087-6111). When you place your order, you agree that we will save and use your information to complete and provide the service that you can expect from us.
What is a personal data:
Personal data is information and data that can be directly or indirectly attributed to a natural person who is alive. Examples of personal information are name, social security number, address, e-mail address and telephone number. This can also apply to customer numbers, encrypted data and various types of electronic identities such as IP numbers.
What personal information do we collect and why?
Information you provide when you become a customer of Markslöjd
When you become a customer of Markslöjd we collect your contact information: name, address , email address, telephone number and, where applicable, social security number. We also collect information about delivery methods, possible delivery point and IP address. The purchase agreement we have entered into with you is the legal basis for the processing of your personal data and is necessary for us to be able to fulfill our legal obligations and to fulfill this agreement with you regarding, for example, delivery and payment.
Information collected during personal contact: When you contact customer service via e-mail, telephone or chat, for example, we collect the personal information you provide to us. We do this to answer the questions you have and to handle your case. It can, for example, be information about name, email address and order number. If your question concerns a complaint, we will process your information in order to fulfill our obligations under applicable consumer law. We do this in light of the legal basis based on our purchase agreement with you.
How do we use your personal information?
Completing an entered contract
We process your information to identify you as a customer, to handle and deliver your order and to handle invoicing and payment. We also process your personal information in order to help you if you contact us with questions, comments or, for example, a complaint.
Information about products and services:
We use your personal information for e-mailing with information about our products and services. You may revoke your consent to the receipt of newsletters, promotions and offers at any time by contacting Customer Service or using the unsubscribe link contained in each newsletter. We will never disclose your information to unauthorized parties or resell them to an external party.
Who do we share personal data with?
Payment solutions: In order to be able to pay, handle invoices and payments, we share data with Klarna. Klarna will collect personal information about you in connection with payment. Klarna is thus responsible for personal data for these tasks according to the companies' conditions. See clarified terms. Shipping companies / Freight companiesOur freight companies share the personal information required to fulfill and deliver your order.
According to the law on electronic communication, everyone who visits a website with cookies should be informed about:
• That the website contains cookies
• What these cookies are used for
• How to avoid cookies
If your information is saved, you can choose not to accept cookies in your browser.
What is a cookie?
A cookie is a small text file stored on the user's computer. It enables a better website for you as a user and gives us statistics about the use of Markslojd.se. The cookie does not contain any personal information and is completely harmless to the user.
Different types of cookies
A so-called permanent cookie and a so-called session cookie are used at Markslojd.se. The first is used to measure the number of page views for visitor statistics and the second, the session cookie, is used to manage your choices on the website, for example when you add an item to the shopping cart. The session cookie disappears when you close your browser while ordinary cookies are stored for a longer period of time on your computer.
Accept cookies You can choose whether you want to accept cookies or not. Most browsers are automatically set to accept cookies. If you do not accept cookies, you will not be able to place orders with us. If you need help with settings in the browser, please contact our customer serviceDirect MarketingTo be able to send you information about our products and services, we use an external CRM system where we store your e-mail address.
You must confirm that you want to receive this mailing and can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service. Customer service When you use our email and / or FAQ, personal information such as telephone number, name, address, e-mail, IP number and the information that you state will be stored. Authorities Upon request, we may by law and government decision be obliged to disclose certain personal information, for example to the Police in connection with criminal investigations.
This is how long we save your personal data: We save personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing routines that ensure that we do not store unnecessary personal data and we minimize the storage time as much as possible. Normally, we save your customer information for a maximum of three years from your last customer contact.
However, we store information required by the Accounting Act, for up to eight years. Here's how we protect your personal information: We have taken appropriate security measures to protect your personal information against loss, misuse and unauthorized access. The number of people who have access to your personal information is limited. Only people with us who need to process your personal data have access to them. The suppliers with whom we share personal data will only process them on our behalf and do so in accordance with our instructions.
We use industry standards to store, process and communicate sensitive information in a secure way, e.g. SSL / TLS, PGP and one-way hash algorithms. You decide on your personal information: You have the right to take note of which of your personal information is with Markslöjd and request that it be deleted. In order to access that information or delete your information, your application must be in writing, contain your social security number and be signed by you. Send your application to Markslöjd AB. The information or confirmation of deletion is sent without undue delay to your civil registration address. You can always use the unsubscribe link that is in all campaigns, offers and newsletters we send you. If your information is incomplete, incorrect or irrelevant, you have the right to request that they are corrected or deleted. You also have the right to claim damages if the processing of your personal data has not complied with the law.