TERMS OF USE

Markslojd.com , .com /se/fi/dk etc. is owned and operated by Markslöjd AB, founded in 1963 in Skene (Marks Municipality).

Markslöjd AB (corporate registration number 556087-6111)

Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN

[email protected]

Version 2020: 1 applies from March 12, 2020

As a consumer and trader at Markslöjd AB (corporate identity number 556087-6111), you are covered by the Consumer Purchase Act, the Act on distance contracts and agreements outside business premises, the Personal Data Act and GDPR. 

Consumer Purchase  
Act  (1990: 932) Act (2005: 59) on distance contracts and agreements The
Personal Data Act (SFS 1998: 204) Data Protection Regulation (GDPR) (EU) 2016/679 
 

APPLICABILITY
Markslöjd's terms of purchase apply from the date stated above and replace all previously published purchase terms from Markslöjd AB (corporate registration number 556087-6111). Markslöjd AB (organization number 556087-6111) is hereinafter referred to as Markslöjd / Markslöjds.

BUYING INFORMATION
When ordering, a purchase agreement is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to the email address you provided. In order confirmation there is also a link to these terms of purchase.

Your order will be shipped from our warehouse in Skene. Changes and additions must be made before your order is processed and shipped from us. Therefore, if you discover any errors in your order, it is important that you contact our Customer Service immediately to change your order if possible. 

In the event of obvious errors (eg incorrect price, printing error, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you obviously have the right to cancel your order. 

Whether goods are temporarily out of stock or not in season (some Christmas items) these cannot be placed on orders. Exact delivery times and when goods come back in stock we cannot guarantee at this time.

We at Markslöjd always strive for the best quality of the products. But should one be, against the presumption, be broken, we will of course make sure you change. Markslöjd complies with the Consumer Purchase Act in case of any complaints, you can read more about this at konsumentverket.se. The right of claim is valid for 3 years for products with production defects. If you want to advertise a broken product, please contact our customer service [email protected] within a reasonable time (at least two months) and they will help you with the complaint. In the case of a complaint, we at Markslöjd are obviously responsible for the return shipping.      

MANUAL
General information about the products on the Markslöjd website is provided on the respective product page. The products are accompanied by instructions for use in physical or digital form.

AGE LIMIT 

We only enter into agreements with an authority (over 18 years of age), or alternatively with the consent of the attorneys and with a legal person. 

WARRANTY
We strive to make you as a customer feel safe when you shop with us. Therefore, we offer very favorable warranty terms. The warranty applies to malfunctions that occur during the warranty period. The warranty does not apply to defects that occur during or after your own change in the product's function and appearance, such as rebuilding, modification or other change of the product. We give you a 2 year warranty on most products in our range. Before a warranty repair or warranty replacement can be approved, we need to investigate the product. We always recommend that you contact our customer service before returning a product to us so that we can help you in the best way.   

Complaints
In the case of complaints, the error can be remedied in various ways such as repair, price reduction, new delivery or cancellation of purchases. In case of repayment in the event of a complaint, repayment will be made within a reasonable time, without undue delay. We always hold a dialogue with you as a customer during the course of the case to make you feel safe with the purchase you made with us. 

If you find any of your products wrong, you have the opportunity to advertise up to 3 years. Complaints are reported as soon as the error is detected. 2 months is considered a reasonable time for detection of damage / defect. Then contact our customer service directly and we will help you: [email protected] . We will get back to you within 24h on weekdays. We always reimburse any shipping costs for complaints. 

We at Markslöjd always strive for the best quality of the products. But should one be, against the presumption, be broken, we will of course make sure you change. Markslöjd complies with the Consumer Purchase Act in case of any complaints, you can read more about this at konsumentverket.se. The right of claim is valid for 3 years for products with production defects. If you want to advertise a broken product, please contact our customer service [email protected] within a reasonable time (at least two months) and they will help you with the complaint. In the case of a complaint, we at Markslöjd are obviously responsible for the return shipping.      

In the event of a dispute, we will follow ARN (the General Complaints Board). Read more about ARN here .  

Address:
General Complaints Board
Box 174
101 23 Stockholm

TRANSPORT DAMAGES AND INCORRECT DELIVERY
If the product is damaged at the time of delivery, we recommend that you report it immediately to our Customer Service. In order for us to be able to claim the damage, we need to report the transport damage to PostNord within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you get a flawless product. If the shipping damage is visible on the outer packaging, it is important to point this out when receiving the package. In order for the complaint against Posten to be handled correctly, you have to save the packaging, the address tag and any pallet that came with the shipment damaged. 

If an order is incorrectly dispatched, we recommend that you report it to our Customer Service as soon as possible. A new correct delivery will then be delivered to you immediately without extra charge. 

FORCE MAJEURE
Markslöjd AB is not responsible for damage or delay due to law enforcement, government action, mobilization, war event, seizure, currency restriction, system error, failure or restriction in deliveries from subcontractors, strike, lockout, boycott, blockade or other similar circumstance as either or makes Markslöjd's fulfillment so difficult that it can be done only at an abnormally high cost. 

EUROPEAN COMMISSION DISPUTE SOLUTION
European legislation requires all web shops to include the following link to the European Commission's online dispute resolution platform: http://ec.europa.eu/consumers/odr/  

Please note that Markslöjd does not agree to use any such body because we try to solve any problems directly with our customers via [email protected] .  

WITHDRAWAL RIGHT
As a consumer, you normally have 14 days to cancel.

NOTE: You have the right to open the packaging free of charge and check that the product works. However, you as a consumer are responsible for any reduction in value of the goods, including original packaging, which depends on handling in addition to what is required to determine the characteristics and function of the goods. In the event of a return, Markslöjd reserves the right to make any deductions for a refund depending on the returned item and outer packaging condition. Please also note that a return where the product has been modified in the form of cut cables and so on, no right of withdrawal expires. 

The Swedish Consumer Agency: The cancellation form for printing can be found here. 


There is no requirement to use the Consumer Agency's Undo Form. We resolve any right of withdrawal directly with our customers just contact you at [email protected]  

When you, as a consumer, wish to use your right of withdrawal, notify Markslöjd about the use of the right of withdrawal within 14 days of receiving your goods. After that, as a consumer, after sending a message, you must return the item (s) within 14 days at the latest.

When returning, we recommend that you use a transport packaging to give extra protection. In the event that accessories are missing or physical damage exists, we reserve the right to charge a fee to restore the item to functional condition. Markslöjd refrains from making such deduction if the product is returned in substantially unchanged condition. 

Note that you who regret a purchase have the right to test your item before you cancel a purchase. Please note, however, that goods that come back have the right to be tested and any value reductions may occur depending on the condition of the return.

When you, as a consumer, wish to use your right of withdrawal, notify Markslöjd about the use of the right of withdrawal within 14 days of receiving your goods. After that, as a consumer, after sending a message, you must return the item (s) within 14 days at the latest. Be aware that you are at risk if the product is damaged when it is shipped back to us. Therefore, make sure the item is well packaged. The original product packaging with the specially designed inner packaging helps the product stay firmly during transport.

If you wish to undo parts of your purchase, we will refund the amount of the returned item. 

How do I return my item? Contact us at [email protected] and we will help you.

When using your right of withdrawal, you are the customer for the return shipping. For larger goods, return shipping can be between SEK 140-167 depending on the carrier. 

Other costs, such as cost of goods and freight from us to you will be refunded. Markslöjd will not redeem parcels against postal advances. We recommend that you return the shipment in a way that allows the shipment to arrive at our return address. Markslöjd has no opportunity to redeem packages on postal agents. 

Return Address:
Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN

REFUND / CREDIT
A refund / credit must be made within 14 days of you notifying us that you wish to exercise your right of withdrawal. In the event that the product is not available to us promptly, we will administer the refund as soon as the product is available to us or alternatively that you as a customer can provide proof that the item has been returned, whichever occurs first for a refund. The repayment is then made via Klarna. 

If an item is advertised and can be repaired / exchanged with us, we will refund any return shipping without delay.


DELIVERY INFORMATION

The delivery time for products marked "In stock" is:

- Sweden: 1-2 working days in via PostNord Mypack Collect or PostNord Mypack Home.

- Denmark: 2-6 working days via PostNord MyPack Collect.

- Finland: 3-6 Working days via PostNord MyPack Collect.

Shipping fee:

Sweden: If you buy for more than 500 SEK the shipping is free, otherwise the fee is 19 SEK.

Denmark: If you buy for more than 1000 DKK the shipping is free, otherwise 29 DKK.

Finland: If you buy for more than 100 EURO the shipping is free, otherwise 3 EURO.

In case of extended delivery time we always contact you immediately via email. You will then of course have the right to refuse, or change your order. If we cannot deliver the order within a reasonable time and the delivery time is of significant importance, then you as a customer have the right to cancel the purchase. 

Note that during periods such as Christmas, black friday and other high-intensity days, delivery time to certain parts will be delayed with 1-2 days.

Should any of the products you ordered have a significantly longer delivery time than other products on your order, we may in some cases share your order. As a customer, you never have to pay more than the original shipping. 

We are responsible for the transport risk when we ship something to you, which means that we will replace you free of charge with a new product in the event of shipping damage or loss of shipment. If you return to us, you as a customer are responsible for the transport risk. 

For unleashed packages we charge you the costs of shipping, packaging and handling 190 DKK or 25 EUROs. Therefore, be sure to always pick up your orders within 14 days of the arrival of your parcel to the postal agent. We use the following shipping methods:  

PostNord MyPack Collect


PRICES AND PAYMENT
All prices are stated in SEK, EURO or DKK and include Swedish VAT (25%). Any charges for shipping may apply, which in such cases is stated in the checkout. We reserve the right to adjust prices for changed factors that we do not control. For example, changes in VAT, currency, fees, excise taxes and / or abnormally large changes in purchase prices. We reserve the right for any price errors on our website, for obviously incorrectly priced products, Markslöjd AB reserves the right to cancel the order, however, without contacting you as a customer. 

https://www.markslojd.com/en is an HTTPS site. This means that the information you enter at checkout is safe and secure.  

WE OFFER THE FOLLOWING PAYMENT METHOD:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Get first. Pay later (14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. The complete terms and conditions you can find here.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice it including terms and conditions and Standard European Consumer Credit Information you can find here.
  • Pay now (Sofort direct banking): Your account will be debited directly after placement of your order.
  • Credit Card (Visa/ Mastercard)
  • Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date by email.

The payment methods invoice, part payment and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms you can find here

General information on Klarna you can find here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas Klarna’s privacy notice.

Personal data and marketing

Markslöjd protects your privacy and strives to always protect your personal data in the best possible way. If you want to read more about how Markslöjd processes your personal data, you can read Markslöjd's privacy policy which you can find on the website, https://www.markslojd.com/en/hjaelp/integritet-policy 

By accepting these terms and conditions, you as a customer agree to Markslöjd's processing of personal data.

Markslöjd processes your personal information, following your approval, in order to fulfill this agreement and to handle your purchase / order of goods, verify that your address is correct and to handle return or complaint matters.

Personal data is also transferred to our business partners for the purpose of managing and facilitating your purchase, such as transport companies and companies that provide payment solutions. Markslöjd processes information that you as a customer submit to Markslöjd, name, address, e-mail, telephone number and social security number, as well as information that Markslöjd or its partners collect from publicly available sources, for example. address information and updated contact information. Markslöjd also records and processes information on completed purchases, payment information, credit information from credit information companies, payment history and order and delivery information.

Your personal data is stored by Markslöjd for the time necessary to fulfill the above-mentioned purposes of our processing.

You have the right to access information about what personal data we process, further you have the right to request correction if any information is incorrect. If you want to have a register extract more than once a year, we charge a small administrative cost. In some circumstances, you may have personal data deleted.


Content and intellectual property rights
All content on the Website, as well as any rights that may be attributable to the goods sold there, is Markslöjds. The content of the Website is protected by law with respect to copyright, marketing and trademarks.

This means that trademarks, company names, product names, images and graphic design, layout and information about products and other content may not be copied or used without written permission from Markslöjd.  

Changes
Markslöjd may change the current Terms of Purchase, prices or the supply of goods on the Website from time to time. The version of the Terms of Purchase that you approve when ordering applies to your purchase

Other:

Links on www.markslojd.com also allow you to leave this server. The linked sites are not controlled by Markslöjd and thus Markslöjd should have no responsibility whatsoever for the content of these sites.

Our head office and warehouse is located in Skene at the following address:

Markslöjd AB (corporate registration number 556087-6111)

Markslöjd AB
Gränevägen 5
511 62 Skene
SWEDEN

[email protected]